Running things smoothly tends to be easy in the earlier stages of an organisation, when the number of employees is low and people don’t have many expectations. But as the company grows, you’ll have to start adapting your model to ensure that everyone is on the same page and that nobody is left in the dark regarding any specific policies. Many companies invest heavily into keeping employee morale high, and it’s a good idea to take a look at some of those practices if you want to ensure that you’re not missing anything important on your end.
Ensure Your HR Department Is Always Fit for the Job
When employees have issues at work, they’re often advised to take things through HR. However, this can lead to further issues and frustration when the HR department is not doing its job properly. It’s important to ensure that you have a good overview of what’s going on in that area of your company and be ready to make some changes if needed. This is the first point of contact for many people looking to address some sort of issue with their quality of life at work, so you can’t make any compromises there. HR problems sometimes tend to be less visible to upper management for various reasons, so a more hands-on approach could be beneficial.
Minimize Technical Friction
Another area where issues can quickly grow frustrating and push people’s buttons is technical support. It’s a good idea to outsource this area of your operations if you want to minimise any issues with it. Finding IT support in Kent is relatively easy, and companies like imprezait.co.uk can streamline the process for you. When working with a more competent partner like them, you’ll pretty much just need to give them access to your systems and provide them an overview of your organisation. Working with a company like Impreza is important if you want to minimise the effort required on your part, and keep things running as smoothly as possible.
Be Careful with Addressing Every Complaint
You should always be looking to address the concerns of your employees as best as possible. However, remember that not every complaint holds equal weight. People sometimes simply like to complain and stir up trouble – and that’s an unfortunate fact that you’ll need to adapt to as best as possible. Try to filter complaints as much as you can, ensuring that you’re not letting anything interfere with the main work of your organisation. It’s best to nip these false issues in the bud so you can focus on addressing more critical problems.
Open communication is key to ensuring that this all works out smoothly and addressing the right issues. Problems are going to come up here and there, and there’s no avoiding that. It’s your responsibility as a leader to ensure that everyone is able to focus on their work properly, without any unnecessary interruptions. And this sometimes requires you to look deeper within the structure of the organisation itself, addressing things that may not be immediately obvious to you.
Super point about not addressing all complaints Chantal. Employees often make mountains out of tiny little mole hills. Pro blogger now but I recall my office days. Co-workers blew so many issues up that never seemed to be issues in the first place.
Thanks Ryan!