In today’s fast-paced and increasingly digitized world, it seems that everyone has a very short attention span, making it hard for business owners to get people’s attention and hold it. To ensure that people pay attention to your messages and respond to them, you always need to be on the lookout for ways to improve your internal and external communications. Here are a few handy tips for this…
Use Collaboration Platforms
In order to improve your internal communications, and communications with customers in some scenarios, you should be implementing some reputable collaboration solutions. This will give your employees easy access to a single platform they can use to collaborate with each other on a given project. With the right technological platform, the process of sharing work and information will be seamlessly integrated into your existing business model and tech resources, allowing important communications to happen as and when they’re needed, on any device that’s convenient. A robust collaboration solution will also allow you to stretch out your organization’s existing network by bringing together people, information and processes that are needed for a given task. Whether it’s from the office or some remote location, a platform like this will give a whole new meaning to problem solving and decision making.
Make it Easier for Customers to Reach You
These days, it’s pretty much a given that you should give your customers some kind of channel which they can always use to contact or reply to you. This means giving customers access to an easy-to-find email address, phone number and live chat or social media link. There are even various video-conferencing tools that are designed for use in a specific industry, such as this: www.chironhealth.com. No matter what kind of channel you’re using, you should always make it easy for the customer to reply, and see that they’re being listened to. This will not only make your customer base feel more respected and more likely to do business with you, but give you a highly valuable source of feedback for improving your product or service.
Up the Rate of Feedback in the Office
Younger workers, meaning generation Y and millennials, have proven to perform better when they’re receiving regular feedback. This segment is probably going to make up a significant part of your workforce, so it may be time to increase the frequency of feedback across the board. To make sure that all of your employees know what you expect of them, and what’s happening in the business as a whole, I recommend drafting weekly reports on any priorities and projects that they happen to be working on, followed by some concise and easily-implemented feedback from whichever manager works closest with them. Aside from the obvious benefit of knowing your workers have measurable goals they’ll be working towards, this will also make your younger staff feel more valued and empowered, and give them a greater understanding of how the little tasks they perform affect the whole organization.
Take these tips on board, and you’ll see a huge improvement in your internal and external communication.
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